Frequently Asked Questions — Samoa's Online Shop

Browse our products catalogue, add items to your cart, and proceed to checkout. You'll need to provide your name, email, and phone number. Choose your payment method — credit card (Stripe) or cash at pickup — and confirm your order. You'll receive an email confirmation right away.

No, you can check out as a guest. However, creating an account lets you track your order history, save your details for faster checkout, and access your order confirmations anytime. Sign up here.

Yes! Samoa's Online Shop is built for Samoan families worldwide. Whether you're in New Zealand, Australia, the United States, or anywhere else, you can shop online and send gifts, essentials, custom printing, funeral badges, and more to your family in Upolu or Savai'i. Simply place your order, pay securely, and your family picks up the goods from our store in Apia. Faakau made easy — no matter where you are.

Faakau means shopping or sending provisions — it's a cherished Samoan tradition of supporting your family with goods, food, and essentials. Samoa's Online Shop makes faakau simple: browse our online store, add products to your cart, pay with credit card (Stripe), and your loved ones pick up everything in Apia. No need to coordinate with family members — we handle it all.

When your family member collects the order from Maali Company Plus Ltd | Apia Samoa, they should bring:

• The order confirmation (printed or shown on a phone)
• A valid photo ID

If someone else is picking up on behalf of your family, just let us know in advance. We'll make sure the handover is smooth and faigofie (easy).

We accept:

• Credit card — securely processed through Stripe. We accept Visa, Mastercard, and most major cards.
• Cash at pickup — pay in person when you collect your order from our store (Maali Company Plus Ltd | Apia Samoa).

Your card details are processed directly by Stripe and are never stored on our servers.

Yes. All credit card payments are handled by Stripe, a globally trusted payment processor. Your card information is encrypted and sent directly to Stripe — we never see or store your full card details. Our site also uses HTTPS encryption for all data in transit.

No. All orders are pickup only from our store at Maali Company Plus Ltd | Apia Samoa. We do not offer delivery or shipping at this time. This keeps our prices low and ensures you can inspect your items before taking them home.

Pickups are from Maali Company Plus Ltd | Apia Samoa. Once your order is ready, we'll send you an email notification. Please bring your order confirmation (printed or on your phone) and a valid ID when collecting.

If you need directions, you can open our location in Google Maps.

For in-stock items (like appliances and electronics), your order is typically ready within 1–2 business days. For custom-printed items (T-shirts, canvas prints, funeral badges, etc.), turnaround time depends on the product and options selected — this is shown on each product page. You'll receive an email as soon as your order is ready for collection.

Please bring:

• Your order confirmation email (printed or on your phone)
• A valid photo ID (driver's license, passport, or national ID)
• Payment if you selected "cash at pickup"

When you add a custom-printable product to your cart (like T-shirts, canvas prints, or funeral badges), you'll see an upload button. You can upload images in PNG, JPG, or HEIC format. For best quality, use high-resolution images. If you're ordering from an iPhone, HEIC photos are automatically converted.

Custom-printed and personalised items are made to order and cannot be returned unless they arrive faulty or damaged. This includes Custom T-Shirts, Custom Tote Bags, Framed Canvas Prints, Custom Photo Prints, and Funeral Badges. Please review your design, size, and options carefully before ordering. See our full Returns & Refunds Policy.

Turnaround times vary by product and are displayed on each product page. For example, Framed Canvas Prints offer standard and express turnaround options. Once your order is ready, you'll receive an email notification for pickup.

We offer a 30-day return window on most items. Products must be unopened, unused, and in original packaging. Custom-printed items are non-returnable unless faulty. Returns must be brought in person to our store (Maali Company Plus Ltd | Apia Samoa). See our full Returns & Refunds Policy for details.

Bring the item and your order confirmation to Maali Company Plus Ltd | Apia Samoa. Once we've inspected the return, we'll process your refund to the original payment method within 5–10 business days. Credit card refunds go back through Stripe; cash-at-pickup orders are refunded in cash or bank transfer.

Go to the forgot password page, enter your email address, and we'll send you a reset link. The link is valid for a limited time. If you don't see the email, check your spam folder or contact us.

You can reach us in several ways:

• Email: support@onlineshoppingsamoa.com
• Phone: +6857622682
• Visit: Maali Company Plus Ltd | Apia Samoa
• Online: Contact form